Compliance
Customer Charter
What you can expect from HME at every branch, every time.
Fair treatment
Every customer is served with respect, regardless of transaction size, in the order they arrive at the branch.
Transparent pricing
Rates and fees are disclosed clearly before you confirm any transaction — no hidden charges.
Accessible service
Our branch staff communicate in multiple languages and are trained to explain any step of the process clearly.
Responsive complaints handling
Every complaint is acknowledged promptly and kept updated until it is resolved, through the channels listed on our Communication Channels page.
Customer awareness
We regularly share guidance on safe transaction practices and how to recognise fraud attempts impersonating HME.